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FOR IMMEDIATE RELEASE FOR MORE INFORMATION:
January 6, 2016 RON HALLMAN, 802-388-4744

Porter Announces Plans to Create new “Porter Access Center” to Better Serve Patients

MIDDLEBURY–By early spring, Porter Medical Center will be introducing a new “Porter Access Center” to facilitate faster and better access to care for all Porter patients.

“Our Mission is to provide excellent healthcare services, create an exceptional patient/family experience and do so without waste and excessive cost. In assessing areas for improvement that enhance attainment of our Mission, Peter Igneri and Rebecca Woods are leading an effort to create a new “Porter Access Center” by mid-March” said PMC President Lynn Boggs.

According to Boggs, the Access Center will be a centralized and specialized “call center,” staffed by existing and experienced Porter staff members. Staff will handle appointment scheduling, referrals to specialists/other providers and obtaining required pre-authorizations, for our entire network of Porter practices and their patients, as well as new patients and those referred from out-of-network providers.

Patients will continue to call the telephone number of any Porter practice (the current phone number) and their call will automatically be routed to the Access Center. “Our goal is that all calls will be answered within 3 rings by one of the staff members. Staff members will have access to templates and protocols, which are being developed now, for each individual Porter provider using their input. Patients will be scheduled or referred for appointments in a very timely and customer-focused process. When available, we will introduce a single telephone number for patients to use which will be marketed for Porter Medical Center” Boggs added.

“Our staff members within each practice will be able to focus more attention on their patients who are receiving care within the practice locations, instead of excessive phone time which interrupts and slows the patient experience routinely today” she said.

Currently, there is a “pilot program” underway at Neshobe Family Medicine, where a group of Porter staff are testing this process with referrals and pre-authorizations. On the first day of this pilot, the staff successfully handled more than 300 referrals/pre-authorizations.

According to Boggs, the “Porter Access Center” will be located in one of the modular office buildings on our campus once some minor renovations are complete. “We are excited to be creating this new Access Center to better serve our community and support our Mission.”

Dr. Benjamin N. Rosenberg was recently selected to be the Vermont delegate to the American Academy of Orthopedic Surgeons Board of Councilors. He will be representing the national orthopedic organization at the local level.  The American Academy of Orthopedic Surgeons sponsors A Nation in Motion, an informative website on all matters Orthopedic.
More information…

 

myhealthportalMyHealth Portal is available. Our patients are able to access their health information, review test results and pay bills online via the Porter MyHealth Portal. Sign up in our office. More information…

 

 

 

Rosenberg with patient

 

We have provided these links to other websites that may be of interest to our patients. The American Academy of Orthopaedic Surgeons (AAOS) has an excellent website with a section for patients called Your Orthopaedic Connection. This educational material may overlap or supplement the information available at the Patient Education section in our website.