The categories of hospital information listed on this page collectively form the comprehensive "Hospital Report Card." You can access all the categories of information from the links below.    The links for the quality of care and patient satisfaction information will take you to the website of the Vermont Department of Banking, Insurance, Securities and Health Care Administration (BISHCA).  There, you will find information about our hospital's performance, and also information about the performance of other community hospitals in Vermont.  BISHCA's website also includes the financial data for all Vermont community hospitals.  The links for the other Hospital Report Card categories listed below will take you to the corresponding information posted on our own website. QUALITY OF CARE    COMPARE QUALITY OF CARE FOR ALL VERMONT HOSPITALS on BISHCA's Hospital Report Card  website. What you'll find there: See how Porter Medical Center scored on  more than 30 indicators of quality of hospital care, including these sub-categories:   Heart attack care   Heart failure care   Pneumonia care   Infection reporting:     (A) Surgical infection prevention    (B) Surgical site infection rates - total abdominal hysterectomy    (C) Central line associated bloodstream infection prevention    (D) Central line associated bloodstream infection rates    (E)  Preventing infections from drug resistant organisms   Nurse staffing   Volume and mortality for selected procedures Heart Attack Care Selected procedures include: Esophageal Resection, Pancreatic Resection, Abdominal Aortic Aneurysm Repair (AAA), Coronary Artery Bypass Graft (CABG), Percutaneous Transluminal Coronary Angioplasty (PTCA), Pediatric Heart Surgery, and Carotid Endarterectomy.   QUALITY IMPROVEMENT INITIATIVES   READ ABOUT QUALITY IMPROVEMENT INITIATIVES  on Porter Medical Center's website What you'll find there: What Porter Medical Center has done to make patient care safer and more effective, including these sub-categories: Quality improvement and patient safety projects Quality improvement contact information   PATIENT SATISFACTION    COMPARE PATIENT  SATISFACTION FOR ALL VERMONT HOSPITALS on BISHCA's Hospital Report Card website. What you'll find there: How Porter Medical Center's  patients rated their hospital experiences. HOSPITAL PRICING   COMPARE PRICING FOR  ALL VERMONT HOSPITALS  on BISHCA's Hospital Report Card Website. What you'll find there:   Estimated hospital charges for high volume inpatient admissions   Estimated hospital charges for high volume outpatient procedures   Hospital charges for high volume and common outpatient diagnostic    procedures   Physician charges for high volume and common outpatient visits  and procedures   HOSPITAL DISCOUNT AND FREE CARE POLICIES    SEE DISCOUNT AND FREE CARE POLICIES ON PORTER MEDICAL CENTER'S WEBSITE CLICK HERE for links to all Vermont hospitals, including links to their discount and free care policies, on BISHCA's website.   FINANCIAL REPORTS    SEE FINANCIAL  INFORMATION ON PORTER MEDICAL CENTER'S WEBSITE What you'll find there: Figures on cost of care, cost shifting, comparisons of Porter Medical's financial information to state averages, and measures of financial health: Summary of budget Financial health and benchmarks Cost shift information Capital expenditure information Optional hospital-specific budget information/contact info CLICK HERE to  Compare Financial information for All Hospitals on BISHCA's Hospital Report Card website.  STRATEGIC INITIATIVES AND PROCESS FOR PUBLIC PARTICIPATION   READ A SUMMARY OF STRATEGIC INITIATIVES FOR Porter Medical Center. This document describes initiatives to meet health care needs of the local population. It is based on a strategic planning process that includes opportunities for public input.  HOSPITAL GOVERNANCE    FIND OUT ABOUT PORTER MEDICAL CENTER'S GOVERNANCE Learn who is on  Porter Medical Center's Board of Trustees, how they are selected, and how the public can take part in our hospital activities, including Public meeting schedule Contact information   IF YOU HAVE A COMPLAINT   SEE HOW TO FILE A  COMPLAINT AT PORTER MEDICAL CENTER Tell us if you are concerned about the care you or someone else received at this hospital. See Also: Prior Year Comparative Data for all Hospitals  Navigation for Hospital Report Card BISHCA Website Comparative Data for All Hospitals Quality of Care  I  Safety  Initiatives I  Quality Improvement  Patient  Satisfaction I  Hospital Pricing  I  Financial Reports  I  Community Needs Assessment I  Hospital Governance  I  Have a Complaint